I was really excited on Wednesday morning to know from a friend that the new CIQ complex was open to the public.

I am a Malaysian working in Singapore and I used to travel to Johor Baru by bus for a day trip, thus the new CIQ complex was not something new to me as I had seen the building process. It is really a beautiful piece of art.

As a Malaysian, I was really proud of it until that morning when I visited the Star Online.

I found out that there was a massive crawl during the grand opening. And the reason? Simple, it was reported that many people, especially Singaporeans, did not have the touch n go cards. Does this sound like something unavoidable? I don't think so.

We build a huge complex and yet fail to inform the users about the simplest requirement which is basically a prepaid card.

From the response of the management we can see why the crawl happened. It seems that they are perfectly right, nothing is wrong. To them, it is totally just because the people are not used to the system. Are we not in a state of denial?

We are constantly moving to higher technology but it seems like our mentality is not ready for it.

Henry Low Han Wee,

Singapore.