Among the complaints made by the writer about errant taxi drivers was that some cabbies pick and choose passengers, depending on whether their destinations suit the drivers' convenience.
Following the example of other public-transport providers, taxi companies should inculcate a customer-oriented mindset in their drivers.
Enforcement officers engaged by the Land Transport Authority (LTA) should be deployed regularly to ensure that taxi drivers do not flout the rules.
Cabbies caught breaking the rules should be given summonses.
Instead of waiting for the public to report errant drivers, taxi companies should nip the problem in the bud by putting in place strong deterrents to prevent misconduct among cabbies.
The LTA should be concerned with the direction in which the taxi industry is heading.
As it can fine train operators for service disruptions, it may want to consider taking taxi companies to task for poor service from their drivers.
It is imperative that something be done to address this sorry state of affairs.
Media reports show that the number of service lapses by taxi drivers has increased.
Singapore is beginning to chalk up quite a reputation for bad taxi service.
