A weekly look at what to watch out for in the world of consumers.

Figures, case study and tips come from the Consumers Association of Singapore (Case).

The world of motorcycles 21 No of cases filed (January to December 2006)

Top complaint: 1. Unsatisfactory service

Case study

A consumer signed a purchase agreement with a motorcycle dealer and paid a deposit of $800. As he waited for delivery of his bike, he was told by the dealer on two occasions he had to pay a higher price for the vehicle.

As this was contrary to their purchase agreement, where he was promised the original price was the final one, the consumer approached Case for assistance.

Outcome of case

Case wrote on behalf of the consumer to the vendor.

The vendor explained that there were other relevant costs not included in the original price.

As both sides were unable to settle on the price, the vendor offered to terminate the deal and refund monies paid.

Consumer tips

1. Read the sales agreement.

Are all relevant costs included in the price?

Although the checklist provided by the Motor Traders Association relates to car purchases, consumers can also refer to the list for items to look out for with regard to motorcycle purchases.

2. The Land Transport Authority website (www.onemotoring.com.sg) provides information on procedures and policies concerning the purchase and sale of vehicles.

3. As it is not easy to enforce verbal agreements, it is more prudent to commit in writing.

Consumers should also ask vendors to provide a breakdown of the pricing.

4.Do not sign blank agreements.

Be sure the price and items promised are stated clearly.

5. Consumers should also check out loan plans for vehicles from the relevant financial institutions rather than depend solely on vendors for advice.

6. Consumers with unresolved disputes can approach Case or the Small Claims Tribunal for assistance.