I REFER to the letter "Wrong time to raise public- transport fares" (my paper, Sept 19)

While I understand the writer's concern and feedback, which I am sure other commuters are also worried about, there are a few things we need to take into account when discussing the fare hike.

As announced by the authorities,the average increase in fares for most commuters is around four to five cents.

The transfer rebate will also be increased from the present 25 cents to 40 cents, thus benefiting many commuters who travel on trains and buses.

As commuters, we have to understand and accept the rationale behind the public-transport fare increase.

We should also not forget about the public-transport employees who work hard to provide good service to commuters.

Their remuneration and benefits should be raised to match those of their counterparts in other customer-service sectors.

Having said that, we should also expect a much better service from the public-transport providers after the fare increase.

The waiting time for trains and buses, as well as the comfort level of commuting, is among the major concerns which must be addressed and resolved by the public-transport operators.

Last but not least, I hope the Public Transport Council could make the fare increase less painful by deferring the fare hike from Oct 1 to at least the end of the year.

The authorities should also play a bigger role in assisting low-income commuters, the elderly and those who are facing financial difficulties.  

Mr Muhammad Dzul Azhan
Haji Sahban

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